Job Description
Join our award-winning customer experience team in Nashville and make an immediate impact! We're seeking passionate Customer Service Representatives to deliver exceptional support to our growing client base. Enjoy a modern downtown workspace, competitive benefits, and the opportunity to grow your career in one of America's most vibrant cities.
What We Offer:
- Comprehensive training program
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Employee discounts and wellness programs
Responsibilities
- Handle 50+ inbound/outbound calls daily with exceptional professionalism
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM system
- Collaborate with technical teams to resolve complex issues
- Maintain 95% customer satisfaction score
- Meet/exceed monthly performance metrics
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving abilities
- Flexibility to work occasional evenings/weekends
- Positive attitude with customer-first mindset