Job Description
Join our award-winning call center team in Tucson and kickstart your career with immediate hire opportunities! We're seeking motivated Customer Service Representatives to deliver exceptional support while receiving comprehensive paid training. No experience needed – just your passion for helping others and a drive to succeed.
Enjoy competitive pay, flexible scheduling, and a vibrant team culture focused on growth. As a key player in our customer support ecosystem, you'll handle inbound/outbound calls, resolve inquiries, and build lasting relationships. Tucson Connect Solutions invests in your development with ongoing coaching and advancement opportunities.
Ready to transform your career? Apply today and start earning tomorrow with our paid training program designed to set you up for success!
Responsibilities
- Handle 50-80 daily customer calls with empathy and professionalism
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately in Salesforce and maintain case logs
- Meet/exceed KPIs: 90% CSAT, <180s AHT, 95% schedule adherence
- Collaborate with Tier 2 support for complex issue escalation
- Participate in bi-weekly coaching sessions and performance reviews
- Adhere to PCI-DSS compliance protocols for payment processing
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 25 WPM typing speed with 95% accuracy
- Proficient in Microsoft Office Suite and CRM software
- Ability to work rotating weekends and holidays (4-on/4-off schedule)
- Valid US work authorization and clear background check
- Spanish bilingual skills strongly preferred
- Positive attitude with resilience in high-pressure situations