Job Description
Join our award-winning team as a Customer Service Representative in Las Vegas! We're seeking motivated individuals with no prior experience to provide exceptional support to our clients. Enjoy comprehensive paid training, competitive benefits, and a dynamic work environment. Perfect for career changers or recent graduates looking to grow in the customer service field.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product/service concerns
- Document interactions in CRM systems with precision
- Collaborate with support teams to escalate complex cases
- Maintain customer satisfaction metrics and performance targets
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent required
- No prior experience necessary - full training provided
- Strong communication and active listening skills
- Basic computer proficiency with ability to learn new software
- Problem-solving mindset and attention to detail
- Ability to work flexible shifts including evenings/weekends
- Valid work authorization in the United States