Job Description
Join our award-winning customer service team in Oklahoma City and become the voice of excellence! Nexus Solutions Group is seeking passionate individuals to deliver exceptional support experiences. This immediate-start role offers competitive pay, comprehensive benefits, and a dynamic work environment where your impact drives our success. If you thrive in fast-paced settings and possess exceptional communication skills, this is your opportunity to grow with an industry leader.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% first-contact resolution
- Document interactions accurately in CRM systems while maintaining strict confidentiality
- Collaborate with technical teams to troubleshoot complex product/service issues
- Proactively identify upsell opportunities to enhance customer value
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Participate in continuous improvement initiatives for service quality
Qualifications
- Minimum 1 year customer service experience in B2B environment
- Proficient with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume settings
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree preferred
- Flexibility to work rotating weekends/holidays