Job Description
Join our award-winning call center team and transform your career! At Apex Connect Solutions, we're hiring passionate Customer Service Representatives in Atlanta with immediate weekly pay opportunities and comprehensive paid training. Enjoy competitive compensation, flexible scheduling, and a dynamic work environment where your growth is our priority.
What We Offer:
- Weekly pay (no waiting for bi-monthly checks!)
- Full paid training program – no experience needed!
- Health benefits, PTO, and 401(k) matching
- Career advancement into team lead/management roles
- Modern downtown Atlanta location with free parking
Responsibilities
- Handle 50+ inbound/outbound calls daily with empathy and professionalism
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems with 98%+ accuracy
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols (HIPAA/PCI-DSS)
- Participate in monthly upskilling workshops
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills (clear dialect)
- Ability to type 35+ WPM with 95% accuracy
- Proficiency with Microsoft Office Suite
- Must pass background check and drug screening
- Availability for evening/weekend shifts (rotational)
- Previous call center experience preferred but not required
- Positive attitude and resilience in high-volume environments