Job Description
Join Pennsylvania Customer Connect and launch your career in customer service! We're seeking passionate individuals to provide exceptional support to our local community. As a Customer Service Representative, you'll be the face of our brand, helping customers resolve inquiries and ensuring satisfaction. Full-time positions include comprehensive paid training, competitive benefits, and growth opportunities within our Pennsylvania-based team. No prior experience required – we provide all the tools you need to succeed!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve billing, technical, and service issues using proprietary systems
- Document interactions accurately in CRM software
- Collaborate with support teams to escalate complex cases
- Meet daily performance metrics for call quality and resolution time
- Participate in continuous training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Ability to navigate multiple software systems simultaneously
- Excellent problem-solving and conflict resolution abilities
- Reliable transportation for in-person shifts
- Flexibility to work evenings/weekends as needed
- Positive attitude and commitment to customer satisfaction
- Willingness to complete paid training program