Job Description
Join our dynamic team as a Local Customer Service Representative in Memphis, TN! We're seeking passionate individuals to deliver exceptional support to our community. Enjoy competitive pay, comprehensive training, and a supportive work environment. Immediate start available – apply today to make a difference in your hometown!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with Memphis-area customers
- Resolve billing inquiries, product questions, and service concerns efficiently
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with local teams to address region-specific customer needs
- Proactively identify opportunities to enhance customer satisfaction
- Meet/exceed performance metrics for call resolution and quality
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication skills with clear Memphis-area dialect awareness
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Flexibility to work rotating weekends/holidays
- Must pass background check and drug screen