Job Description
Join our award-winning team at Pacific Connect Solutions! We're hosting an exclusive hiring event for dynamic Customer Service Representatives to deliver exceptional experiences to our clients in Sacramento. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities within a supportive environment. If you're passionate about helping others and thrive in fast-paced settings, we want to meet you!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to address complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Identify process improvement opportunities to enhance customer journeys
- Participate in ongoing training programs to refine product knowledge
Qualifications
- Minimum 1 year customer service experience in B2C or B2B environments
- Exceptional verbal/written communication skills in English
- Proficient with CRM software (Salesforce preferred) and Microsoft Office
- Ability to multitask in high-pressure situations with composure
- High school diploma or equivalent; college degree preferred
- Available for flexible scheduling including evenings/weekends
- Valid California driver's license for occasional off-site meetings