Job Description
Join our dynamic team at Global Solutions Inc.! We're hosting a exclusive hiring event for motivated Customer Service Representatives in New York. As a vital member of our client experience team, you'll deliver exceptional support to our diverse clientele while advancing your career in a fast-paced, rewarding environment. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in a company that values your voice and skills. Apply today to secure your spot at our upcoming hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve complex customer issues with empathy and efficiency
- Update CRM systems with accurate customer interaction records
- Collaborate with cross-functional teams to resolve escalated concerns
- Meet performance metrics including CSAT and response time targets
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to thrive in high-volume, fast-paced environments
- Associate degree or equivalent experience required
- Positive attitude with problem-solving aptitude