Job Description
Join our award-winning customer experience team as a part-time Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support while enjoying paid training and flexible scheduling. No experience necessary—comprehensive training provided to ensure your success. Perfect for students, parents, or anyone seeking work-life balance in Charlotte's vibrant economy.
What We Offer:
- Comprehensive paid training program
- Competitive hourly pay + performance bonuses
- Flexible part-time shifts (evenings/weekends available)
- Health benefits for part-time employees
- Career advancement opportunities
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues efficiently
- Document all interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex cases
- Maintain high customer satisfaction scores (CSAT)
- Identify opportunities for service improvements
- Adhere to compliance and data security protocols
Qualifications
- High school diploma or equivalent required
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Customer service experience preferred (not required)
- Reliable transportation to Charlotte office
- Flexible availability for evening/weekend shifts