Job Description
Join our award-winning customer experience team in Austin! We're seeking passionate individuals to deliver exceptional service while building rewarding careers. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and professionalism. We provide comprehensive paid training (4 weeks) to ensure your success, plus ongoing career advancement opportunities. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown Austin work culture. No prior experience required – we invest in our people!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve product inquiries, billing questions, and technical support issues
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT and resolution rates
- Contribute to process improvements through customer feedback analysis
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Customer service mindset with patience and empathy
- Flexibility to work evenings/weekends as needed