Job Description
Join our dynamic team at Global Connect Solutions! We're hosting a exclusive hiring event for passionate Customer Service Representatives in Milwaukee. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a fast-paced environment. Help us deliver exceptional service experiences while advancing your professional journey.
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions and maintain accurate case records
- Collaborate with support teams to resolve complex issues
- Meet performance metrics for response time and resolution
- Identify upsell opportunities and recommend solutions
- Participate in ongoing product training and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong written and verbal communication skills
- Proficiency with CRM software and MS Office
- Ability to multitask in high-volume environments
- Positive attitude and problem-solving mindset
- Availability to work flexible shifts including weekends