Job Description
Join our award-winning customer support team in Sacramento and deliver exceptional experiences to our valued clients. We're seeking passionate individuals to become the voice of our brand, providing seamless support via phone, email, and chat channels. This full-time role offers immediate start and includes comprehensive training, career advancement opportunities, and a collaborative team environment. If you thrive in fast-paced settings and have a knack for turning challenges into positive outcomes, we want to hear from you!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve product/service issues using CRM systems (Salesforce, Zendesk)
- Document interactions accurately in customer databases
- Collaborate with technical teams to escalate complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
- Maintain detailed knowledge of product/service offerings
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2C/B2B environments
- Proficiency with CRM platforms and MS Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume settings
- Basic technical troubleshooting aptitude
- Flexible availability including evenings/weekends
- Must pass background check and drug screening