Job Description
Join our award-winning team as a Customer Service Representative in Memphis! We're seeking passionate individuals to deliver exceptional service while launching their careers with comprehensive paid training. Enjoy competitive benefits, career growth opportunities, and a supportive work environment in the heart of Tennessee.
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and product-related issues using CRM systems
- Process orders, returns, and service requests with 100% accuracy
- Document interactions and maintain detailed customer records
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and response time
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including weekends
- Positive attitude with resilience under pressure