Job Description
Join our award-winning customer support team in sunny San Diego! We're seeking passionate individuals to deliver exceptional experiences while receiving comprehensive paid training. Enjoy competitive benefits, career growth opportunities, and a vibrant work culture at our downtown harborfront office.
What We Offer:
- Full paid training program ($18/hr during training)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development stipend
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and returns with accuracy
- Document interactions in CRM system
- Collaborate with technical teams on complex issues
- Meet/exceed performance metrics
- Identify upsell opportunities
- Participate in ongoing training
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Excellent verbal/written communication
- Proficient in Microsoft Office
- Ability to work flexible shifts
- Passion for problem-solving
- Bilingual (Spanish) preferred
- Positive attitude under pressure