Job Description
Join our award-winning team at Apex Solutions Group as a Customer Service Representative in Oklahoma City, Ohio! We're seeking motivated individuals with a passion for customer excellence to fill immediate full-time positions. Enjoy comprehensive paid training, competitive benefits, and a supportive work environment designed for career growth. As a key member of our client success team, you'll become the voice of our brand, delivering exceptional experiences that build lasting customer relationships. No prior experience required – we provide all the tools and training you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using multi-channel support systems
- Update customer information and maintain accurate CRM records
- Collaborate with technical teams to resolve complex customer escalations
- Meet performance metrics including call quality, resolution rates, and CSAT scores
- Participate in continuous improvement initiatives and training programs
- Support cross-functional projects to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and commitment to continuous learning
- Valid US work authorization and reliable transportation