Job Description
Join our award-winning customer service team in Raleigh, NC and make an immediate impact! ConnectCare Solutions is seeking energetic Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. This full-time role offers competitive pay, comprehensive benefits, and rapid advancement opportunities.
What We Offer:
- Starting at $16/hour with quarterly performance bonuses
- Comprehensive health/dental/vision insurance
- 401(k) with company match
- Tuition reimbursement program
- Free parking and public transit stipend
Responsibilities
- Handle 50+ inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using CRM tools (Salesforce experience preferred)
- Meet/exceed KPIs: 90% CSAT, <60s AHT, <15% abandonment rate
- Document interactions accurately in compliance with PCI standards
- Collaborate with escalation team for complex issue resolution
- Participate in weekly coaching sessions and product training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Strong typing skills (40+ WPM) and MS Office proficiency
- Ability to work flexible shifts including weekends
- Clear verbal communication with neutral accent
- Pass background/drug screening
- Valid NC driver's license for occasional off-site meetings