Job Description
Join our award-winning team as a Customer Service Representative in Philadelphia, PA! We're seeking passionate individuals to deliver exceptional customer experiences with comprehensive paid training. Enjoy competitive benefits, career growth opportunities, and a supportive work environment. No prior experience required – we provide all the tools for success!
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders, returns, and service requests
- Document interactions in CRM systems
- Collaborate with team to improve service quality
- Meet performance metrics for response time and satisfaction
- Identify upsell opportunities based on customer needs
Qualifications
- High school diploma or equivalent
- Excellent communication skills
- Strong problem-solving abilities
- Basic computer proficiency
- Ability to work flexible hours
- Positive attitude and empathy
- US work authorization required