Job Description
Join our dynamic team as a Customer Service Representative in sunny Tampa, Florida! We're seeking passionate individuals to deliver exceptional support experiences and drive customer satisfaction. This full-time position offers immediate start for motivated professionals ready to make an impact in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and a supportive workplace culture focused on growth and recognition.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM tools and established protocols
- Document interactions accurately in Salesforce while maintaining data quality
- Collaborate with cross-department teams to escalate complex issues
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in B2B/B2C environment
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office Suite
- Strong conflict resolution and active listening skills
- Ability to multitask in fast-paced digital/voice channels
- Excellent verbal/written communication with neutral accent
- Must pass background check and drug screening