Job Description
Join Our Award-Winning Customer Team in Nashville!
We're hosting an exclusive hiring event for passionate Customer Service Representatives to join our dynamic team. At Nashville Solutions Group, we pride ourselves on creating exceptional customer experiences while fostering a supportive, growth-oriented environment. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement. Event Details: October 15th, 9 AM - 4 PM at our downtown Nashville headquarters. No appointment needed—walk-ins welcome!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with empathy and efficiency
- Process orders, returns, and service tickets while maintaining accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions and update CRM systems with detailed notes
- Identify upsell opportunities to enhance customer satisfaction
- Maintain product knowledge across service offerings
- Meet/exceed performance metrics including CSAT and resolution rates
Qualifications
- 1+ years customer service experience in high-volume environments
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce experience preferred)
- Type 40+ WPM with strong attention to detail
- Ability to multitask in fast-paced settings
- Positive attitude with conflict resolution expertise
- High school diploma or equivalent (college degree a plus)
- Available to work flexible shifts including weekends