Job Description
Join GlobalConnect Solutions as a Local Customer Service Representative and become the heart of our client experience! We're seeking passionate individuals to deliver exceptional support in our vibrant San Francisco headquarters. As a key member of our team, you'll resolve inquiries, build lasting relationships, and drive customer satisfaction. Bonus: Attend our exclusive hiring event in Illinois to fast-track your application process!
Why GlobalConnect Solutions? We offer competitive compensation, comprehensive benefits, and a dynamic work environment where your voice matters. Apply today to start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including CSAT, AHT, and first-contact resolution
- Participate in product training to stay updated on services and promotions
- Support cross-functional initiatives to enhance customer experience
Qualifications
- Minimum 1 year of customer service experience in a high-volume environment
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication skills and active listening abilities
- Ability to multitask and prioritize in fast-paced situations
- Strong problem-solving skills with a customer-first mindset
- High school diploma or equivalent; college degree preferred
- Available to work flexible shifts including weekends and holidays
- Must be authorized to work in the United States