Job Description
Join our award-winning team as a Customer Service Representative and make an immediate impact! We're hosting a hiring event in Oklahoma City for motivated professionals who thrive in dynamic environments. This is your chance to launch your career with a company that invests in growth and development. Enjoy competitive pay, comprehensive benefits, and a supportive culture focused on excellence.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution time
- Identify opportunities to improve customer experience workflows
- Participate in ongoing training to enhance product knowledge
- Uphold company values in every customer interaction
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening
- Available for flexible shifts including evenings/weekends