Job Description
Join our award-winning team as a Customer Service Representative in Louisville, KY! We're seeking passionate individuals to deliver exceptional experiences for our Fortune 500 clients. Enjoy comprehensive paid training, competitive benefits, and career advancement opportunities in a dynamic, supportive environment. No experience required—we'll equip you with all the skills needed to succeed!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions in CRM systems while maintaining accuracy and confidentiality
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Identify upsell opportunities to enhance customer satisfaction
- Participate in continuous training to refine product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal/written communication skills
- Proficiency in multitasking and time management
- Ability to thrive in fast-paced, metrics-driven environments
- Basic computer literacy and typing skills (35+ WPM)
- Customer service experience preferred but not required
- Positive attitude and problem-solving mindset