Job Description
Join our award-winning team at Innovate Solutions Group as a Customer Service Representative! We're hosting a hiring event to find passionate individuals who want to make a real difference in customers' lives. With competitive benefits, growth opportunities, and a collaborative culture, this is your chance to launch or advance your career in customer service excellence. Our Raleigh headquarters offers state-of-the-art facilities and a supportive environment where your voice matters.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with technical teams to resolve complex product/service issues
- Identify opportunities to improve customer experience and satisfaction
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in a fast-paced environment
- Strong written and verbal communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask and prioritize in dynamic situations
- Positive attitude and problem-solving mindset
- Available to work flexible shifts including evenings/weekends