Job Description
Join Our Award-Winning Customer Service Team in Austin!
Are you a people person seeking daily pay opportunities? Premier Support Solutions is hiring passionate Customer Service Representatives for our Austin hub. Enjoy paid training, flexible scheduling, and competitive benefits while delivering exceptional support to our global clients.
Our Austin team thrives on innovation and work-life balance, with daily pay options available through our partnership with Instant Pay. No experience? No problem! We invest in your growth with comprehensive training and career advancement paths.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining strict confidentiality
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed performance metrics (CSAT, FCR, handle time)
- Identify upsell opportunities to enhance customer satisfaction
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or relevant training
- Exceptional communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Authorized to work in the United States