Job Description
Join our dynamic remote team as a Customer Service Representative and become the voice of excellence for our valued clients! We're urgently seeking passionate individuals in Raleigh, NC to deliver exceptional support experiences from the comfort of your home. Enjoy competitive compensation, flexible hours, and a supportive virtual environment where your impact matters.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in our CRM system while maintaining data confidentiality
- Collaborate with cross-functional teams to resolve complex technical issues
- Identify opportunities to upsell products and enhance customer retention
- Meet/exceed performance metrics including CSAT, FCR, and handle time
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- 1+ years of customer service experience in remote or hybrid settings
- Exceptional verbal/written communication skills with neutral accent
- Proficiency in CRM software (Salesforce/Zendesk) and MS Office Suite
- High-speed internet connection and quiet home office space
- Ability to troubleshoot technical issues independently
- Strong problem-solving skills with a customer-first mindset
- Valid NC residency required for local support coordination