Job Description
Join our dynamic team in Wichita as an immediate-start Customer Service Representative! We're seeking passionate individuals to deliver exceptional support experiences across multiple channels. Enjoy competitive pay, comprehensive training, and flexible scheduling while making a real impact in our customers' lives. This contract position offers rapid onboarding with potential for permanent opportunities. Apply today to start your rewarding customer service career!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify upsell opportunities to enhance customer value
- Maintain product knowledge through continuous training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal/written communication abilities
- Ability to work flexible shifts including evenings/weekends
- Calm demeanor under pressure with problem-solving mindset
- Valid work authorization and reliable transportation
- Pass background/driving record checks