Job Description
Join our award-winning team in Memphis and make a real impact in your community! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for local residents. This immediate-start role offers competitive pay, comprehensive training, and a supportive environment where your voice matters. Help us shape the future of customer service in the Bluff City while growing your career with a company that values your contributions.
Responsibilities
- Handle inbound and outbound calls from Memphis residents with empathy and professionalism
- Resolve customer inquiries regarding local services, billing, and account details
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with cross-functional teams to address complex customer needs
- Proactively identify opportunities to improve service delivery for our Memphis community
- Maintain knowledge of local resources and regional service protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in a call center environment
- Exceptional verbal communication skills with a warm, approachable demeanor
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible hours including evenings and weekends
- Must reside within Shelby County or willing to relocate immediately