Job Description
Join our award-winning customer service team in Albuquerque! We're seeking motivated individuals with a passion for helping others. As a Local Customer Service Representative, you'll be the face of our company, providing exceptional support to our community. Comprehensive paid training included! Enjoy competitive pay, career advancement opportunities, and a supportive team environment. No prior experience required – we'll teach you everything you need to succeed.
What We Offer:
- Full-time position with benefits package
- 4-week paid training program
- Clear career progression path
- Modern downtown Albuquerque workspace
- Performance-based incentives
Responsibilities
- Handle inbound customer calls and inquiries with professionalism
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM system
- Collaborate with team members to resolve complex cases
- Meet quality and productivity targets
- Provide feedback to improve customer experience
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- Strong communication skills (verbal/written)
- Basic computer proficiency
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Reliability and punctuality essential
- Must pass background check
- Albuquerque residency preferred