Job Description
Join our award-winning customer experience team at Apex Solutions Group! We're seeking passionate Customer Service Representatives to deliver exceptional support to our diverse client base in Atlanta. Enjoy competitive compensation, comprehensive benefits, and a vibrant work culture focused on growth and recognition. If you thrive in fast-paced environments and excel at problem-solving, this is your opportunity to make a tangible impact.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using Salesforce and Zendesk platforms
- Document interactions meticulously in CRM systems for quality assurance
- Collaborate with technical teams to resolve complex escalations
- Maintain 95% customer satisfaction score through personalized solutions
- Contribute to process improvement initiatives
- Participate in weekly training sessions for product updates
Qualifications
- 2+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced settings
- High school diploma or equivalent (college preferred)
- Typing speed of 40+ WPM with 98% accuracy
- Flexible availability including weekends
- Georgia residency required