Job Description
Are you a dedicated problem solver looking for a rewarding career? Apex Support Solutions is hosting a Hiring Event in Atlanta and we want you to be part of our dynamic team!
As a Customer Service Representative, you will be the face of our brand, ensuring our clients receive top-tier support. Whether it's answering inquiries or resolving complex issues, your communication skills will make a real difference.
Why You Should Apply:
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Full Benefits: Health, dental, and vision insurance available from day one.
- No Experience Needed: We provide comprehensive training and mentorship.
- Modern Environment: Work in a collaborative, tech-forward office in the heart of Atlanta.
Don't miss this opportunity to advance your career in customer support. Walk-ins are welcome at our Hiring Event!
Responsibilities
- Manage high-volume inbound and outbound customer calls with professionalism and empathy.
- Troubleshoot customer issues and provide accurate solutions or escalate when necessary.
- Document all interactions and customer feedback accurately in our CRM system.
- Identify customer needs and recommend appropriate products or services.
- Maintain a deep knowledge of company policies, procedures, and product lines.
- Collaborate with the team to improve overall service quality and response times.
Qualifications
- High school diploma or GED is required.
- Strong verbal communication and active listening skills.
- Previous customer service experience is preferred but not mandatory for the Hiring Event.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to remain calm and professional in fast-paced, high-pressure situations.
- Reliable internet connection and a quiet workspace (if remote options are available).