Job Description
Join Our Atlanta Hiring Event for Customer Service Superstars!
GlobalConnect Solutions is seeking passionate Customer Service Representatives to join our dynamic team in Atlanta. As a key member of our client experience division, you'll be the voice of our brand, delivering exceptional support and building lasting customer relationships. We offer competitive compensation, comprehensive benefits, and a vibrant work culture focused on growth and recognition.
Why GlobalConnect Solutions?
- Industry-leading training program
- Clear career advancement pathways
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve escalated matters
- Meet and exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities to enhance customer value
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities and emotional intelligence
- Ability to thrive in fast-paced environments
- Flexibility to work rotating shifts including weekends
- Positive attitude with customer-first mindset