Job Description
Welcome to Apex Support Solutions, where we prioritize our employees and our customers. We are currently seeking a dedicated Customer Service Representative to join our growing team in Austin, TX. We believe in investing in our talent, which is why we offer comprehensive paid training to ensure you have all the tools you need to succeed.
In this role, you will be the friendly voice of our brand, assisting clients with inquiries, resolving issues, and providing top-tier support. If you are looking for a stable career path with growth opportunities, this is the place for you.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
- Process orders, returns, and refunds accurately using our CRM software.
- Document all customer interactions and account updates in the company database.
- Stay updated on product knowledge and company policies to provide accurate information.
- Collaborate with the support team to improve service processes and customer satisfaction scores.
- Identify and escalate complex issues to the senior management team when necessary.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not required (we provide training!).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Proficient computer skills, including typing speed of 40+ WPM.
- Reliable internet connection and a quiet home office environment.
- Ability to work full-time, including evenings and weekends as needed.