Job Description
Are you a people-person looking for a stable and rewarding career in the heart of Texas? Apex Support Solutions is currently seeking dedicated Customer Service Representatives to join our growing team in Austin, TX.
We understand that starting a new career can be daunting. That’s why we offer comprehensive, paid training to ensure you have all the tools you need to excel. Whether you are an experienced professional looking for a new challenge or a career changer, we want to hear from you.
Why Join Us?
- Paid Training: No prior experience required; we teach you everything.
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Professional Growth: Clear pathways for advancement.
- Modern Environment: Work in a supportive, dynamic team setting.
Don't miss this opportunity to build a future in customer service. Apply today!
Responsibilities
- Handle inbound and outbound customer inquiries with empathy and professionalism.
- Resolve complex customer issues and escalate when necessary to ensure satisfaction.
- Accurately document all customer interactions and transactions in our CRM system.
- Collaborate with the support team to improve service protocols and processes.
- Maintain a positive and calm demeanor during high-volume periods.
- Provide product and service information to assist customers in making informed decisions.
Qualifications
- High School Diploma or GED equivalent.
- Excellent verbal and written communication skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Basic computer literacy and typing proficiency.
- Strong problem-solving abilities and attention to detail.
- Reliable transportation and willingness to work in-office.
- Willingness to undergo paid training and certification.