Job Description
Join Austin Connect Solutions as a Customer Service Representative and start your career with stability, growth, and immediate financial rewards! We're seeking passionate individuals to deliver exceptional support while enjoying weekly paychecks and comprehensive paid training. No experience required – we provide all tools for success in our modern, collaborative Austin call center.
Why join us?
- Weekly pay for immediate financial flexibility
- 40+ hours of paid training with ongoing development
- Competitive hourly rates + performance bonuses
- Health benefits, PTO, and retirement plans
- Advancement opportunities to team lead/manager roles
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve service processes
- Adhere to company policies and compliance standards
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills (written/spoken)
- Ability to navigate multiple software systems
- Comfortable working in a fast-paced environment
- Reliable transportation to our Austin facility
- Must pass background check and drug screen
- Flexible availability including evenings/weekends
- Customer service experience preferred but not required