Job Description
Join our award-winning call center team in Chicago and become the voice of excellence! Global Solutions Inc. is seeking passionate Customer Service Representatives to deliver exceptional support to our diverse clientele. Enjoy a modern downtown workspace, comprehensive benefits package, and opportunities for career growth. We provide paid training, flexible scheduling options, and a supportive team environment. If you thrive in dynamic settings and value making a difference, this is your next career move!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to resolve complex issues
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient with Windows OS and CRM software
- Type 35+ WPM with strong attention to detail
- Ability to work flexible shifts (including weekends)
- Positive attitude and problem-solving mindset