Job Description
Join our award-winning call center team in Detroit and become the voice of innovation! We're seeking passionate individuals to deliver exceptional customer experiences while advancing their careers in a dynamic, tech-forward environment. Enjoy competitive compensation, comprehensive benefits, and daily opportunities to make a real impact. No experience necessary – we provide world-class training!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Identify upsell opportunities to enhance customer value
- Participate in continuous improvement workshops
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal communication skills
- Basic computer proficiency (MS Office, CRM platforms)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating shifts (including evenings)
- Passion for helping others and positive attitude