Job Description
Join our award-winning customer service team at El Paso Solutions Group! We're seeking passionate individuals to deliver exceptional support experiences while enjoying competitive pay, comprehensive benefits, and a supportive work environment. As a trusted partner to major brands, we offer career growth opportunities and a culture that values your contributions.
What We Offer:
- Competitive hourly wages with performance-based incentives
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holiday pay
- Free on-site parking and transit subsidies
- Ongoing training and development programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity targets
- Collaborate with team leads to improve service processes
- Upsell products/services when appropriate
- Maintain positive brand representation in all interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficient with CRM software and MS Office Suite
- Ability to type 40+ WPM with high accuracy
- Flexible availability including evenings/weekends
- Bilingual (English/Spanish) highly desirable