Job Description
Join Houston's premier customer service team and accelerate your career! We're seeking dynamic Customer Service Representatives to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and a vibrant workplace culture focused on growth and recognition. No experience? No problem! We provide paid training and career advancement paths. Apply today and transform your passion for helping people into a rewarding career!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems (Salesforce/Zendesk)
- Document interactions accurately in real-time
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads on process improvements
- Adhere to compliance protocols (HIPAA, PCI-DSS)
- Participate in quarterly skill development workshops
Qualifications
- High school diploma or equivalent (required)
- Minimum 6 months customer service experience (preferred)
- Typing speed of 40+ WPM with 95% accuracy
- Proficiency in Microsoft Office Suite
- Ability to work flexible shifts (evenings/weekends)
- Strong problem-solving and active listening skills
- Bilingual (English/Spanish) candidates highly desired
- Pass background check and drug screening