Job Description
Join Illinois Connect Solutions as a Customer Service Representative and become the voice of our clients! We're seeking energetic professionals to deliver exceptional support via phone, chat, and email. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. No experience required – full training provided!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve service delivery
- Adhere to HIPAA and company compliance protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (Windows, CRM software)
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation for downtown Chicago location
- Must pass background check and drug screening