Job Description
Join our award-winning customer service team in Long Beach and deliver exceptional experiences! We're seeking passionate individuals to handle inbound/outbound calls, resolve inquiries, and build lasting relationships. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No experience required – we provide paid training!
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in our customer database
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Previous customer service experience preferred
- Excellent problem-solving and conflict resolution abilities
- Must be available to work flexible shifts (evenings/weekends)
- Pass background check and drug screening