Job Description
Join Minneapolis Connect Solutions as a Customer Service Representative and become the voice of our growing brand! We're seeking passionate individuals to deliver exceptional service in our state-of-the-art downtown Minneapolis call center. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a supportive team environment.
Why Join Us?
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development programs
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving abilities
- Proficient with Microsoft Office and CRM software
- Reliable transportation to downtown Minneapolis