Job Description
Join our award-winning call center team in the heart of New Orleans! We're seeking passionate Customer Service Representatives to deliver exceptional experiences to our global client base. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in the vibrant Big Easy.
What We Offer:
- Starting pay of $18/hour + performance bonuses
- Medical, dental, and vision insurance
- 401(k) with company match
- Professional development opportunities
- Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding accounts, billing, and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (handle time, CSAT, FCR)
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and conflict resolution abilities
- Available for flexible shifts including evenings/weekends
- Proficient in English (Spanish fluency a plus)