Job Description
Join our dynamic call center team in the heart of Manhattan! NYC Connect Solutions is seeking passionate Customer Service Representatives to deliver exceptional experiences to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a vibrant NYC workplace. We provide paid training and a supportive team environment designed for success.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet performance metrics including call quality scores and resolution rates
- Collaborate with team members to ensure seamless customer service delivery
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in a fast-paced environment
- Strong problem-solving abilities and emotional intelligence