Job Description
Join our award-winning customer service team in Oklahoma City! ConnectServe Solutions is seeking dynamic individuals to deliver exceptional support experiences. Enjoy a modern work environment, comprehensive benefits, and opportunities for career advancement. We invest in our people through ongoing training and development programs. If you're passionate about helping others and thrive in a fast-paced setting, this is your chance to grow with us.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently using CRM systems
- Meet/exceed performance metrics (call handling time, CSAT scores)
- Document interactions accurately in Salesforce and knowledge base
- Collaborate with team members to improve service processes
- Participate in ongoing product and soft skills training
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficient in Microsoft Office and CRM software
- Ability to multitask in high-pressure environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- Type 40+ WPM with high accuracy