Job Description
We are seeking a dedicated and empathetic Customer Service Representative to join our dynamic team in Detroit, MI. As a leader in the industry, we are currently urgently hiring individuals ready to start a rewarding career in customer support. We offer comprehensive paid training to ensure your success from day one.
Why Join Us?
- Competitive Pay: Starting at $16.00/hr with significant growth potential.
- Paid Training: No prior experience required; we provide full training and mentorship.
- Modern Environment: State-of-the-art facilities and a supportive, collaborative culture.
- Benefits Package: Health, dental, and vision insurance available for full-time employees.
If you are a strong communicator looking for an urgent opportunity, apply today!
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints with patience and empathy.
- Input and update customer information accurately into the CRM system.
- Follow up with customers to ensure satisfaction and issue resolution.
- Collaborate with team leads and other departments to improve service processes.
- Adhere to all company policies and call scripts to ensure quality assurance.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal communication and active listening skills.
- Basic computer literacy and typing proficiency (35+ WPM).
- Ability to work in a fast-paced, high-volume call center environment.
- Willingness to undergo paid training program and complete certification requirements.