Job Description
Are you ready to kickstart your career in a dynamic environment? Apex Support Solutions is currently holding a Hiring Event in Charlotte, NC, specifically looking for motivated individuals to join our team as Customer Service Representatives. We value passion and potential over experience, making this an ideal opportunity for entry-level candidates.
As part of our growing team, you will play a crucial role in building lasting relationships with our clients. We provide comprehensive training, a supportive culture, and a clear path for advancement. If you are a great communicator looking for a stable job with growth potential, we want to hear from you!
Why Choose Us?
- Competitive Pay: Starting at $18.00/hr with performance-based bonuses.
- Benefits Package: Medical, dental, vision, and 401(k) options.
- Training: Full paid training program to get you up to speed.
- Work-Life Balance: Flexible scheduling options available.
Responsibilities
- Handle inbound and outbound customer inquiries with a friendly and professional demeanor.
- Resolve customer issues and complaints efficiently while adhering to company policies.
- Process orders, returns, and exchanges accurately using our CRM software.
- Update customer accounts and maintain accurate records of all interactions.
- Identify and escalate complex issues to team leads or supervisors when necessary.
- Assist in training new hires and providing feedback to improve service quality.
- Meet daily and monthly performance metrics regarding call volume and customer satisfaction.
Qualifications
- High school diploma or GED required (Associate’s or Bachelor’s degree preferred).
- Strong verbal and written communication skills.
- Ability to multitask in a fast-paced, high-volume call center environment.
- Basic computer literacy and typing proficiency.
- A positive attitude and a genuine desire to help customers succeed.
- Reliable internet connection and home office setup if applicable (or willingness to work on-site).
- Willingness to work flexible shifts, including evenings and weekends.