Job Description
Are you a natural problem solver looking to launch a rewarding career in customer service? Horizon Customer Advocates is seeking dedicated Customer Service Representatives to join our growing team in Charlotte, NC.
We offer a competitive salary, comprehensive benefits package, and a paid training program designed to ensure your success. Whether you are looking for a local role in North Carolina or a career opportunity that spans to Virginia, we provide the support and resources you need to thrive.
Why Join Us?
- Competitive Pay & Benefits: Medical, dental, and vision insurance.
- Paid Training: No experience necessary; we teach you everything you need to know.
- Growth Opportunities: Clear pathways for internal advancement.
Apply today to become a part of our elite customer support team!
Responsibilities
- Manage high-volume customer interactions via phone, email, and chat with a focus on empathy and efficiency.
- Resolve customer inquiries and complaints by identifying the root cause and offering effective solutions.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Collaborate with internal teams to improve service processes and product offerings.
- Identify upsell and cross-sell opportunities within customer accounts.
- Participate in ongoing training to maintain high standards of service quality.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, sales, or call center environments is a plus but not required.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work a flexible schedule, including evenings and weekends.
- Strong problem-solving abilities and a customer-first mindset.