Job Description
Join our award-winning customer experience team in Colorado Springs! We're seeking passionate Customer Service Representatives to deliver exceptional support and drive customer satisfaction. This full-time position offers immediate start for motivated individuals ready to make an impact in a dynamic environment.
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive benefits package (health/dental/vision)
- Clear career advancement path
- Modern downtown office with flexible scheduling
- 401(k) with company matching
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution focus
- Process orders, returns, and billing adjustments accurately
- Document interactions in CRM system and identify process improvement opportunities
- Collaborate with technical teams to resolve complex escalations
- Maintain detailed knowledge of products/services and policies
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Contribute to team knowledge base and training initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce/Zendesk experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to multitask in fast-paced setting
- Must pass background check and drug screening
- Available for flexible shifts including evenings/weekends