Job Description
Immediate openings for Customer Service Representatives! Join our award-winning team at Premier Client Solutions during our exclusive Columbus Hiring Event. We're seeking passionate individuals to deliver exceptional customer experiences while enjoying competitive pay, comprehensive benefits, and rapid career advancement opportunities.
Why join us? • Industry-leading training program • Health/dental/vision insurance • 401(k) with company match • Paid time off • Flexible scheduling • On-site parking • Collaborative team environment
Event Details:
• Date: October 15-17, 2023
• Time: 9 AM - 4 PM
• Location: 4500 Easton Gateway, Columbus, OH 43219
• Walk-ins welcome • On-the-spot interviews • Same-day offers available
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and service requests using CRM software
- Document interactions accurately in Salesforce and internal databases
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (handle time, resolution rate)
- Identify upsell opportunities to enhance customer value
- Participate in weekly team training sessions
Qualifications
- Minimum 1 year customer service experience
- Proficient in Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- High school diploma or equivalent (college preferred)
- Flexible availability including evenings/weekends
- Valid Ohio driver's license (if field visits required)